Terms of Service for Nanny Referral Services and the Use of www.thenannyhub.com.au
Last Updated: 28/09/2024
Welcome to The Nanny Hub (www.thenannyhub.com.au), operated by The Nanny Hub ABN 28 145 604 131 ("Agency"). By accessing or using our website and services, you ("Client") agree to comply with and be bound by these combined Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our services.
1. Acceptance of Terms
By accessing or using our services, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety. Continued use of the site after any changes implies acceptance of the new terms. The Agency reserves the right to change these terms at any time.
2. Definitions
- Agency: Refers to The Nanny Hub providing nanny referral services.
- Client: The individual(s) or business compensating the Agency to provide nanny referral and/or hire services.
- Nanny: The individual referred to the Client who provides childcare and related services.
3. User Information
To utilise our service, you may need to complete forms on our website to provide accurate, current, and comprehensive details regarding your childcare needs. You are responsible for the accuracy of this information. The Agency is committed to maintaining confidentiality regarding user data.
4. Service Description
The Nanny Hub specialises in connecting families with qualified nannies and offers:
- Client Needs Assessment
- Nanny Recruitment and Screening
- Interview Facilitation
- Ongoing Support
While we strive to ensure that all nannies meet our high standards, we cannot guarantee the suitability of any particular nanny the Client's family. The final decision to hire a Nanny rests solely with the Client.
5. User Conduct
You agree not to:
- Post false or misleading information.
- Harass or discriminate other users.
- Use our platform for illegal activities.
- Interfere with the operation of the website.
6. Payment Terms
Payment details will be provided at the time of service request. All fees are non-refundable unless otherwise stated. Payments must be made timely to avoid late fees and/or the pursuance of debt collection. We may redirect a portion of the Placement Fee to a designated charity, with transparent documentation or confirmation provided to the Client, and with no financial benefits, tax deductions, ownership or control provided to the Client.
7. Liability Disclaimer
The Agency is not responsible for the actions or omissions of any users. All disputes and agreements are solely between participating users.
8. Intellectual Property
All content on The Nanny Hub is protected by intellectual property laws. You may not reproduce or modify any content without prior written consent.
9. Privacy Policy
Your use of our services is governed by our Privacy Policy. By using our services, you consent to our data practices.
10. Confidentiality
All information exchanged between our parties will remain confidential unless disclosure is required by law.
11. Indemnification
The Client indemnifies the Agency against all expenses, losses, damages, and costs that may be incurred due to the Client's or Nanny's breach of contract, providing false or misleading information, unlawful actions, or claims related to taxes or other fees. This indemnity continues to apply even after the termination of all contracts and agreements.
12. Nanny Replacement Guarantee
The Agency offers a two (2) to four (4) week guarantee, during which a replacement Nanny will be provided at no additional cost if the Client's current Nanny fails to commence work or leaves within the first two (2) to four (4) weeks of employment. This guarantee is also applicable if the Client determines that the Nanny is not a suitable fit for their family. To qualify for this guarantee, the Client must fulfill all payment obligations and notify the Agency in writing within the two (2) to four (4) week period after the Placement Start Date. Furthermore, the Client has the option to either hire a previously interviewed candidate or request the Agency to introduce one additional candidate free of charge. Only one complimentary replacement is permitted.
13. Insurance
Clients are responsible for procuring necessary insurances, including liability and workers' compensation. The Agency strongly encourages Clients to seek legal counsel regarding compliance with insurance laws.
14. Changes to Terms
The Agency reserves the right to modify these Terms at any time. Your continued use of services after revisions will imply acceptance of the new terms.
15. Governing Law
These terms are governed by the laws of New South Wales, and any disputes shall fall under the jurisdiction of the courts there.
16. Contact Information
For any questions regarding these terms, please reach out to: families@thenannyhub.com.au
By accessing our website and accepting our services, the Client acknowledges agreement to these Terms and Conditions.
Copyright © 2024 The Nanny Hub - All Rights Reserved.
ABN 28 145 604 131
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